Frequently asked questions

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Day by day, we receive numerous questions from our patients in connection with travelling. We have collected the most frequently asked questions for you. If you still cannot find the answer to your questions, please contact us. Our colleagues will be happy to help you find the best solution.

1. How can I check-in?

We kindly ask you to do the online check-in 48h-3h before departure of your flight using the booking code and this e-mail address: [email protected] with your surname.

2. I need to cancel my journey. Do i ge my money back?

Booking by Evergreen Dental is binding and a refund is not possible. Airfares cannot be re-credited and hotel accommodation and airport transfers cannot be cancelled within 24 hours before the arrival. Should you not be able to come due to illness or any other reasons, please inform us as soon as possible, so that we can cancel everything and minimize your costs.

3. How can i book a taxi from the hotel to the clinic?

If you wish to use a taxi service between the hotel and the clinic, please let us know 2 days before your appointment. The taxi will pick you up 30 minutes before the treatment. Please look for your taxi in front of the hotel. The taxi service between the hotel and the clinic costs € 20 /return trip.

4. How can i pay for my travel costs?

Please note that the costs of the flight need to be settled before the treatment or, in case of a short-term booking, at the reception of the clinic.

5. When do i need to be at the clinic reception for my dental appointment?

We kindly ask you to appear at the clinic 15 minutes before your dental treatment. Your hotel is located very close to the clinic (approximately 10 minutes’ walk).

6. Where do I need to wait for my airport shuttle?

Our reception staff will be waiting for you with a nametag at the airport. In Terminal A, please look for Camden Food Café and, in Terminal B, for Interchange currency exchange. Important note: Please exit the baggage claim area, our staff is not permitted to wait there. For your return flight, you will be picked up 2.5 h before the departure at your hotel or the clinic. Please wait at the reception desk.

Emergency number – only for finding the person waiting for you: +36707734140

7. I do not find my shuttle/taxi driver. What should I do?

Upon your arrival in Budapest, our colleague will wait for you with a name badge at the exit of the airport gate.

If you do not find anyone, please do not take a taxi, as we definitely will not leave you alone at the airport. On working days between 8am and 8pm, please contact our reception directly at +3612010835. Outside our opening hours, we have an emergency number that you can call:+36707734140. This phone number is for the sole purpose of being at the airport. Our emergency service only speaks English. As soon as you meet our colleague, they will accompany you to your driver.

8. How do I book the airport shuttle?

If you wish to use the airport shuttle service, please indicate the date and time of your arrival/departure, the airport terminal, your flight number and the name and address of your hotel.

9. About the flight offered

Please remember, this is an offer and flight fares are subject to change, for which we do not take any responsibility. After booking your flight, you will receive a confirmation with all the necessary information. Please, remember to check-in 48h-3h before the departure on the website of the airline.

10. Extra luggage and additional services

Please let us know if you wish to add extra luggage (10 kg or 20 kg) or any other extra service for a surcharge. If you do not ask for them in your email, the flight will automatically be booked without them. Later, before the check-in, you will have the chance to add extra services.

11. Accompanying person

If you are travelling with an accompanying person, there is an extra organisational charge of 50 € (only in case the accompanying person does not take any treatment at us). If you do not provide the name and date of birth of the accompanying person, your flight and hotel will be automatically booked for only one person.

12. About our partner hotels

We kindly ask you to indicate, at which hotel you would prefer to stay. Hotel rooms are subject to availability. The rates of our partner hotels include breakfast. Rates may vary in high and low seasons. Please note that the hotel bill is paid directly at the hotel.

13. How do I confirm the flight offered?

To confirm, please give me the following details:

  • your full name as stated in your passport
  • the full name of the accompanying person as stated in the passport
  • your address to the invoice
  • copy or photo of your travel documents (passport / ID card)
  • Telephone number

14. Facts to consider in case I book my trip for myself

If you wish to organise your trip alone, please consider that you need to arrive in Budapest at least 4 h before your first treatment and you need to be available until 8pm on the day of your last treatment, according to our terms and conditions.

15. General information on Liszt Ferenc airport Budapest, Hungary and trasfer

Liszt Ferenc Airport is located approx. 20 km outside Budapest. It has two terminals: Terminal 2A and Terminal 2B. These are next to each other in a walking distance. Generally, it can be said that Terminal 2A is used for flights within the Schengen Area and 2B for flights coming from and going to outside Schengen. Earlier there was a Terminal 1, but it is out of service now. For further information, please visit:

16. The procedure of planning your journey

1-3 days after receiving your dental treatment plan, you will be sent a suitable travel plan. We kindly ask you to confirm it by sending us your details (name, date of birth, etc.), your chosen hotel and extra wishes. Without the requested information, your flight and hotel will not be booked. If you do not mention any extra wishes or an accompanying person, your flight will be automatically booked for one person and without extra luggage, seat option etc. After we have arranged your journey, you will receive an official confirmation e-mail with all the necessary information. Please do not forget to check-in 48-3 h before departure for each flight.

17. Payment options in Hungary

The official currency is HUF – Hungarian Forint (1€ ~ 360 HUF). In some tourist areas you will be able to pay in €, but please note, that in most places you need to pay in HUF. Payment with credit or debit cards is nearly everywhere possible.

18. Public transport

Budapest is well connected with buses, tramlines and underground lines. It is also a very safe way to get around. A one-way ticket costs around 1€, and you can buy it in the ticket machines located at the stops and stations or at the ticket offices. If you stayed longer in Budapest, we would suggest you buying a three-day or a one-week pass. The clinic is located directly along Underground line 1 or the tramline 4-6.

Any other question?
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