Frequently asked questions

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questions and answers

Day by day, we receive numerous questions from our patients in connection with travelling. We have collected the most frequently asked questions for you. If you still cannot find the answer to your questions, please contact us. Our colleagues will be happy to help you find the best solution.

1. THE PROCEDURE OF PLANNING YOUR JOURNEY – Dental Package

After the sales team agrees with you on a possible date for your visit, you will be sent a suitable travel plan from the wished airport based on the available flights and available appointments. We always strive to provide the most convenient options for you. 

We kindly ask you for your feedback to either accept the offer or adjust to your preference. After transfering the package price, we will book the flight, transfer and hotel for you and you will receive a confirmation email with all the necessary information. 

If you do not mention any extra wishes or an accompanying person, your flight will be automatically booked for one person and without extra luggage, seat option etc. 

Please do not forget to check in for your flights and please follow the instructions on how to find your transfer. 

2. THE PROCEDURE OF PLANNING YOUR JOURNEY – Treatment

After the sales team agrees with you on the treatment plan and the possible date for your visit, you will be sent a suitable travel plan from the wished airport based on the available flights and available appointments. We always strive to provide the most convenient options for you. This is an offer and we kindly ask you to book the flight for yourself.

3. ABOUT THE FLIGHT OFFERED

Please remember, this is an offer and flight fares are subject to change, for which we do not take any responsibility. After booking your flight, you will receive a confirmation with all the necessary information. Please, remember to check-in 24h-3h before the departure on the website of the airline with the given booking code, email address or surname.

4. HOW DO I CONFIRM THE FLIGHT OFFERED?

To confirm, please give me the following details:

  • copy or photo of your travel documents (passport / ID card)
  • copy or photo of your travel documents (passport / ID card) for the accompanying person
  • valid Telephone number, what you will have with you upon arrival
  • extra wishes
  • payment receipt

5. EXTRA LUGGAGE AND ADDITIONAL SERVICES

Please let us know if you wish to add extra luggage (10 kg or 20 kg) or any other extra service for a surcharge. If you do not ask for them in your email, the flight will automatically be booked without them. Later, before the check-in, you will have the chance to add extra services.

6. ACCOMPANYING PERSON

If you are traveling with an accompanying person, please provide all his/her details as well. If you do not provide the name and date of birth of the accompanying person, your flight and hotel will be automatically booked for only one person.

7. HOW CAN I CHECK IN?

We kindly ask you to do the online check-in 24h – 3h prior to departure at the website of the airlines using the previously given booking code and the following e-mail  address: [email protected]  and/or with your surname. 

 

Do not leave the check-in for the last minute. Please let us enough time to react in case you have difficulties to check-in. Worst case you can also check-in at the counter at the Airport for surcharges. Evergreen Dental do not take any responsibility for extra charges for check-in problems.

In case you need any help, please send us an e-mail to [email protected] with the headline of:  SOS CHECK-IN Problem + Passengers Name

8. HOW DO I BOOK THE AIRPORT SHUTTLE?

If you wish to use the airport shuttle service, please indicate the date and time of your arrival/departure, the airport terminal, your flight number and the name and address of your hotel. Your shuttle is confirmed once you have received the confirmation email. Please read the instructions carefully and follow them!

9. WHERE DO I NEED TO WAIT FOR MY AIRPORT SHUTTLE?

First of all please read carefully the transfer confirmation email, as you will receive all the necessary details. Second, please switch on your phone upon arrival at Budapest Airport as your driver will get in touch with you. Please follow the instructions and in case you still have trouble, please call the emergency number or the number, whom you received the message from. If you decide to take a taxi, please note that Evergreen does not take over any extra costs.

10. I DO NOT FIND MY SHUTTLE/TAXI DRIVER. WHAT SHOULD I DO?

Please follow the instructions and in case you still have trouble, please call the emergency number or the number, whom you received the message from. If you decide to take a taxi, please note that Evergreen does not take over any extra costs.

11. I NEED TO CANCEL MY JOURNEY. DO I GET MY MONEY BACK?

Booking by Evergreen Dental is binding and a refund is not possible. Airfares cannot be re-credited and hotel accommodation and airport transfers cannot be canceled within 24 hours before the arrival. Should you not be able to come due to illness or any other reasons, please inform us as soon as possible, so that we can cancel everything and minimize your costs.

12. HOW CAN I BOOK A TAXI FROM THE HOTEL TO THE CLINIC?

If you wish to use a taxi service between the hotel and the clinic, please let us know 2 days before your appointment. The taxi will pick you up 30 minutes before the treatment. Please look for your taxi in front of the hotel. The taxi service between the hotel and the clinic costs € 20 /return trip.

13. WHEN DO I NEED TO BE AT THE CLINIC RECEPTION FOR MY DENTAL APPOINTMENT?

We kindly ask you to appear at the clinic 15 minutes before your dental treatment.

14. WHO CAN I CONTACT IN CASE OF EMERGENCY?

Emergency number of the clinic: +36707734140

15. ABOUT OUR PARTNER HOTELS

We offer a wide range of Partner Hotels from the 3 stars up to luxury categories or apartments as well. Something for everyone’s comfort. We kindly ask you to indicate, at which hotel you would prefer to stay and we reserve it for you. Please do not forget that hotel rooms are subject to availability. The rates of our partner hotels include breakfast and VAT, but it may vary in high and low seasons or during special events. Please note that the hotel bill is paid directly at the hotel and not at the clinic reception.

16. FACTS TO CONSIDER IN CASE I BOOK MY TRIP FOR MYSELF

If you wish to organise your trip alone, please consider that you need to arrive in Budapest at least 4 h before your first treatment and you need to be available until 8pm on the day of your last treatment, according to our terms and conditions.

17. GENERAL INFORMATION ON LISZT FERENC AIRPORT BUDAPEST, HUNGARY AND TRANSFER

Liszt Ferenc Airport is located approx. 20 km outside Budapest. It has two terminals: Terminal 2A and Terminal 2B. These are next to each other in a walking distance. Generally, it can be said that Terminal 2A is used for flights within the Schengen Area and 2B for flights coming from and going to outside Schengen. Earlier there was a Terminal 1, but it is out of service now. For further information, please visit: https://www.bud.hu/

18. PAYMENT OPTIONS IN HUNGARY

The official currency is HUF – Hungarian Forint (1€ ~ 370 HUF). In some tourist areas you will be able to pay in €, but please note that in most places you need to pay in HUF. Payment with credit or debit cards is nearly everywhere possible.

19. PUBLIC TRANSPORT

Budapest has a good public transport system. It is well connected with buses, tramlines and underground lines and it is also a very safe way to get around. A one-way ticket costs around 1€, and you can buy it in the ticket machines located at the stops and stations or at the ticket offices. If you stay longer in Budapest, we would suggest you buy a three-day or a one-week pass. The clinic is located directly along Underground line 1 or the tramline 4-6.

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