Our guarantee policy
The guarantee policy is one of the main aspects to consider when choosing a dental clinic as it indicates the quality of the work and materials to be expected. Our policy strongly differentiates us from other dental clinics especially on us putting a big focus on dental implant aftercare.
Evergreen Dental is offering the most complex guarantee compared to other dental clinics in Budapest as we feel confident about the quality of our treatments and the work of the dental technicians, coming from our master laboratory.
We would like to emphasize though that the longevity of your new teeth is largely dependent on you, as with appropriate oral care and handling you can do the most for the maintenance of your smile, far beyond the guarantee period.
We can determine the validity of the warranty only after an examination in Budapest.
In case of a guarantee case, the travel costs will be covered by us according to our guarantee policy to be read below.
Below is an overview of the guarantee times for the different types of dental solutions we offer:
5 years with a worldwide support
WHAT HAPPENS IF I HAVE A GUARANTEE CASE?
Send us a brief description of the problem by e-mail, fax or via the contact form and send us a photo of the concerned area. It is important that you notify us within 24 hours of discovering the problem.
A prerequisite for the guarantee is to attend to an annual check-up (at least once a year) and a professional dental cleaning. You can have this anual check-up exclusively at Evergreen Dental. We will inform you accordingly for the time with your new (implant-supported) denture and will not leave you alone afterwards. We will show you how you can do the most to ensure that your dentures will last for a long time.
Please note that the we cannot undertake guarantee for the finished work in case of the any signs or proof that there were dental interventions at another dentistry.
If problems are found, the patient may go home but must return for repairs within a maximum of 12 weeks or you will lose your warranty.
Circumstances that endanger the longevity of dentures are primarily allergies, diabetes and heavy smoking. In these cases, two annual check-ups are a prerequisite for the guarantee to be valid and also a professional dental cleaning (with a frequency recommended by our dentist).
Evergreen Dental Kft. provides a one-time contribution of maximum EUR 180 to patients whose warranty problems are evidentially arising from the default of Evergreen Dental Kft. It can only be judged on the spot (at Evergreen Dental Kft.’s clinic), at a pre-agreed date specified by Evergreen Dental Kft. We do not take over any costs in advance. We only take over these maximum EUR 180 reimbursement in case of reaching EUR 2,000 treatment value and if it was fully payed.
These risk factors can be:
- Degeneration of the gum or bone texture
- In case of an accident or a strong external impact (i.e. the prosthesis being dropped on the floor)
- Strong body weight loss in a short period
- General diseases that have a detrimental effect on the dental work such as strong diabetes, epilepsy, osteoporosis, radio- or chemotherapy
- Heavy smoking
For removable prostheses, improper cleaning invalidates the guarantee.
The guarantee becomes invalid if the dental work has been changed in any way by the patient or a third party, or in case there are damages of any kind due to improper handling or exposure. Furthermore, we reserve the right to have the dental work examined by an independent expert witness.
The guarantee covers necessary repairs or reproduction of the dental work. The guarantee does not include plastic and composite parts, temporary solutions and extensions or linings of the prostheses as well as any future root canal treatments or treatment of infections/inflammations. Evergreen Dental is not liable for future complications that were not visible or predictable on the X-ray or during the consultation and treatment at Evergreen Dental.
In case of works being carried out by a partnering dental clinic (for instance final fixation of a bridge), we can make a co-payment of up to 100€.
In order to be able to maintain your dental work for the longest possible time, we give you specific, professional recommendations.